FREQUENTLY ASKED QUESTIONS

No. This would hold up the thousands of people entering the event. If there are any tickets left for sale by the day of the event you will still be able to buy them online.

Your tickets were sent from noreply@easol.com

You can log into Easol and find your booking by creating a free account with them @ https://www.devafest.co.uk/bookings/

Create an account using the email you booked with and you will be able to retrieve your booking there

You can choose to protect your tickets against being able to attend the event. This cover is provided by a third party - XCover.com 

Note that we are not responsible for administering claims and have no jurisdiction over this company

You can check their terms and what you are covered against by clicking this link

We offer two types of Family ticket:

Family 2 tickets allow two adults and two children/teens to attend the event at a discount to buying individually.

Family 1 tickets allow two adults and one children/teen to attend the event at a discount to buying individually.

If you have more than four in your party use the Family 2 ticket as a base and add on the extra people you need.

Family 2 and Family 1 tickets are available for all ticket types.

We encourage artists to apply to play at Deva Fest every year

If you want to apply email us with "Music Application" as the subject of the email. We need links to social media, a good quality performance video and some basic info about your act to be able to consider you.

We will close applications mid February and be in touch with successful artists by the middle of March.

We are always hugely oversubscribed with applications so please do not be offended if we don't get back to you.

We favour local artists playing original music.

We will have a small requirement for volunteers, but the majority of roles will be filled by dedicated staff.

For the 2025 show tickets will only be available on this website. 

Please do not join any social media groups where people are offering tickets for sale as there is a 99% chance the group is run by a scammer.

We cannot be held responsible for you buying fake tickets and losing your money. 

We take our obligations to local residents very seriously and comply with the venue’s licence in relation to festival goers getting to and leaving the site, noise pollution and the times at which the event opens and closes. Contact hello@devafest.co.uk if you have any questions for the organisers.

We have will make a number of complimentary and discounted tickets available to residents of the Estate and those in the very immediate area. Please contact eo@chol-estates.co.uk to confirm your eligibility. 

The site at Deva Fest is fairly flat and compact and we do not anticipate access issues for those with mobility problems or small children. Blue Badge parking is available at the festival field entrance or if you are camping all pitches allow you to park by your tent or caravan.

We do not have wheelchairs for hire on site, nor will there be scooter charging facilities.

An accessible viewing platform is available for the main stage.

If you have any concerns or specific enquires please get in touch by mailing hello@devafest.co.uk

If you’re disabled – or have recently had an operation that will affect your mobility at the event this year – and require an assistant to enable you to attend the festival, we’re happy to provide you with an extra ticket for them, free of charge. 

We will ask you to provide proof of ID registered in your name, such as the following (please blank out any sensitive information):

• Middle or Higher rate DLA for care and/or mobility
• Evidence that you are registered severely sight impaired (blind)
• Medical summary of additional needs from a clinician or GP
• Blue Badge (for Accessible Parking Spaces)
• A recognised assistance dog ID card
• Access card, DID or CredAbility Card or Nimbus Card

Email us at access@devafest.co.uk telling us which day(s) you want to come and how many people are in your party and we will work out the best package for you and ask for you to confirm eligibility.

Under normal circumstances we only offer one carer ticket per party. There must be at least one paying person in your party to allow you to apply for a carers ticket.

Note we do not provide free carers tickets for temporary mobility issues such as a broken bone.

Please contact hello@devafest.co.uk with your request. If your email is being sent from a generic domain (gmail or the likes) we will need to see a letter of consent that you are authorised by the charity to ask for donations.

At the time of writing there are no covid restrictions in place in the UK. As such there are no restrictions on attending our event

Deva Fest is owned and operated by four Chester companies with specialism in events and hospitality. We have no affiliation with any other music festivals.

Please do not embarrass yourself by trying to bring drugs into a family friendly festival. Anyone caught using illegal substances will be asked to leave immediately and we have no choice under the terms of our license but to call Cheshire Police. Please don’t do it.

Yes you can, but for security reasons all bags will be searched. Please have bags open when you arrive ready to be searched to prevent delays

You may bring in festival chairs, festival carts, rugs, wind breakers and gazebos in to Deva Fest. For everyone’s comfort you may not use these items near to the stage.

By purchasing from Deva Fest Ltd you agree to be bound by our terms of sale.

These Terms and Conditions constitute a formal agreement between us and our Customer (this being the person(s) who uses our products and/or services).

We and our Customer(s) accept and agree to be legally bound by these Terms & Conditions. A credit or debit card guarantee, full or part payment and acceptance of such by us for you to use our products and/or services signifies an understanding and  acceptance of these Terms & Conditions.

Deva Fest reserves the right to:

Make reasonably necessary alterations to the advertised event arrangements, featured participants or programme. Cancel or abandon the event without notice and without liability for compensation or damage other than up to a maximum of the ticket price (if the event is cancelled in advance we will make reasonable attempts to contact you using the details you have provided). Restrict ticket sales to a maximum number per person and/or household and cancel any tickets purchased in excess of this. Refuse admission to, or remove you from the venue in reasonable circumstances – such as the refusal of security checks or if venue staff consider that your behaviour may adversely affect other people’s enjoyment of the event and without a refund. Provide alternative tickets to a rearranged event should the staging of the event require rescheduling e.g. due to severe weather or public health requirements including, but not restricted to pandemics. Confiscate prohibited items such as glass or alcohol not purchased at the event, cameras where you show intent to use material commercially or items that may potentially be used as a weapon – in accordance with its policies. If in any doubt, please check with the event organisers before attending.

Tickets cannot be refunded unless the event is cancelled so please check your ticket(s) carefully on receipt and contact us immediately if you have any queries. Your ticket(s) are electronic and you are responsible for storing your tickets safely. In the event of a rescheduling any tickets already issued will be valid for the rescheduled date and no action by the purchaser is necessary. We are not liable for lost, destroyed or stolen tickets and cannot always replace them. We regret that our cancellation policy does not permit the cancellation of ticket(s). Your statutory rights are not affected.

You must produce a valid ticket to attend the event and removing parts of, defacing or otherwise altering your ticket may render it void. Your ticket(s) cannot be reused once scanned and redeemed at the festival. Event Organisers have the final decision as to what is accepted as a valid entrance ticket.Valid tickets permit entrance to the festival site only on the date stated on your ticket(s), with the exception of the Weekend Ticket which provides access to the site during opening hours every day during the above dates, or the Weekend Camping ticker which provides access to the site plus camping area from Friday morning to Monday morning unless a prior agreement has been made with the organisers.

This event is operated and promoted by Deva Fest Ltd. The host venue and ticketing agent are not responsible for the event and all queries regarding the event should be directed to the promoter.

Children under 5 (not including 5 years old) are permitted free entry when accompanied by any paying adult. Children aged between 5-17 may not enter the festival site unaccompanied and will be refused access with no refund – this is a licensing requirement.

These terms and conditions are subject to change at any time. You can view the latest terms and conditions at https://www.devafest.co.uk/terms

You can contact the organising team by emailing hello@devafest.co.uk or by contacting us on social media (devafestuk on Facebook, Twitter or Instagram

Reservations

Advance reservations and/or ticket purchase is required to prevent disappointment. Such reservations can be made through this website.

Tickets are subject to availability.

Promotions

Where the company chose to offer promotions of any description these are offered at the company's discretion, are subject to time restriction and are not valid in conjunction with any other offer.

Booking Guarantee

Your credit or debit card details will be requested to purchase your ticket(s). If booking online, your credit or debit card details will be requested to complete your purchase and a "print-at-home" ticket will be generated. Full payment, as itemised, shall be debited and your account statement will identify the transaction as Easol for all sales .

This is our 3rd party payment clearing provider who operate our secure, PCI compliant online booking system and can be contacted directly at: Wincham Business Park, Wincham, Northwich, Cheshire, CW9 6GB. UK. Tel: +44(0)161 9562300. (www.webticketmanager.com)

Where payment has not been completed, we may, at their discretion provisionally reserve your ticket(s) but reserve the right to re-allocate them should another client request and secure them by payment. In this case, you shall be duly notified and given the chance to complete your payment.

Cancellation by the Customer

We regret that our cancellation policy does not permit the cancelation of ticket(s). Your statutory rights are not affected.

Cancellation by Us

Where we cancel, for whatever reason, and an alternative cannot be offered or taken, a refund in full (if applicable) shall be made within twenty (20) working days of such a cancellation being confirmed.

Compensation will not be payable and no liability will be taken where we are forced to cancel as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with these terms. No additional compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.

Booking Amendments

Wherever possible, a booking amendment shall be accommodated subject to availability of tickets and payment of any difference due. Should you choose to downgrade your admission tickets no monies will be refunded by us. Where an amendment cannot be made and the original booking cannot be fulfilled, then the Cancellation Policy detailed above shall be applicable.

Prices Quoted

Prices quoted shall be current at the time of booking, acceptance and acknowledgment. The price agreed shall not be subject to any change unless forced due to circumstances beyond our control. Such circumstances shall include civil riot, region or National emergency, war, route closure, severe weather conditions, etc. Where such a price amendment is necessary, you will be notified in writing no less than twenty-eight (28) days prior to your event date. Should a price amendment be unacceptable, the booking may be cancelled in accordance with our Cancellation Policy above but without penalty or administration charge if confirmed as cancelled fourteen (14) days or more prior to the event date.

Price Inclusions

Your ticket price shall include goods and/or services as indicated, statutory insurance, VAT, all taxes and anything specifically mentioned as "included".

Price Exclusions

Your ticket price shall exclude personal insurance, snacks, lunch, beverages, optional activities, gratuities and any other items not specifically mentioned as being included.

Concession Requirements

As a general rule, bookings will be accepted at face value at the time of booking. However, at our discretion, proof of any concession entitlement claimed may be requested at any time during fulfilment of the booking. Such proof shall include any legal document that contains a recognisable photograph and date of birth. Failure to produce such evidence upon request may result in the concession being withdrawn and payment being requested amounting to the difference between what has already been paid and the full published price.

Attractions, Highlights & 3rd Parties

Attractions, highlights and 3rd parties experienced during fulfilment may have specific reservation rules, payment procedures, health & safety rules and terms & conditions which shall be applicable in full in conjunction with these terms & conditions.

As in any product and service of this type, you are entirely responsible at all times for your own safety and for that of others. Going off any unmarked pathways, through closed gates, barriers or otherwise is done so entirely at your own risk and no responsibility can, or shall, be taken in such an instance. If in doubt, please ask.

Children

Children under the age of seventeen (17) shall be accompanied by an adult at all times. Full responsibility for children remains with the accompanying adult, including general behavioural control so as not to disturb others guests.

Special Needs

Please contact us to discuss specifically your needs if you are disabled or a special need client requiring a wheelchair or other such mobility assistance and/or special assistance. It is our intention to operate access-for-all and we will make every effort to accommodate special needs accordingly. We reserve the right to require persons who are unable to move independently to be accompanied by a companion who is able to provide any necessary assistance and take full responsibility accordingly.

Animals / Pets

You are welcome to bring your dog to this event. Please keep your dog on a lead at all times when in public. Failure to do so may result in you being asked to leave.

Comfort

For the comfort and safety of all, alcohol, & tobacco is strictly prohibited at all times other than in designated areas. Alcoholic beverages can only be purchased on-site and not brought through the ticket entrances in either direction. Non-prescribed drugs are strictly prohibited and we operate a zero-tolerance policy that will involve the police without hesitation.

Insurance

We operate within UK laws that include compulsory and statutory insurance against accident and third party liability. Personal insurance against injury, item theft, loss, or any other such event is not included and it is highly recommended that you take out your own Travel Insurance in good standard travel procedures.

Overall Enjoyment

We will not accept responsibility for your overall enjoyment. Whilst every effort will be made to maximise your pleasure and experience, it is accepted that every person's preference and tastes are unique and it would be impossible to satisfy all of our customers all of the time. However, we recognise that our own success is dependent on word of mouth referral and prioritises customer satisfaction accordingly.

Liability

In so far as our duties extend in providing a professional, safe and fit-for-purpose product, we, our staff and our agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of our control.

We, our staff and our agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise for any individual or company furnishing sub-contract services, transportation, attractions, accommodation or any other product or service in connection with a our good and/or supplies. It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, We will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, our services and products.

In all cases, the maximum liability payable shall not exceed the total fee collected for the provision of the goods and/or services provided.

Warranty

We provide our service strictly on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. Your UK statutory rights are unaffected by our Warranty terms. We are not responsible for, provide no representations to, warranties or guarantees with respect to, and will not be held liable in any way for any content, information, services or material on any third party supplier, including, without limitation, any third party recommended, named or utilised by us.

It is clearly stated, understood and agreed that, to the fullest extent to which warranty may be excluded or avoided, the maximum warranty payable shall not exceed the fee collected for the provision of the goods and/or services provided.

Reserved Rights

The right is reserved to make operational changes at any time, whether to the goods, services, itinerary or otherwise, with or without notice, which is considered necessary prior to the event. The right is reserved to cancel any booking at any time, should conditions or circumstances necessitate, offering substitutes of equal value or a full refund without administration charge or penalty as detailed under our Cancellation clause above. If circumstances warrant such action a full and documented reason shall be provided.

The right is reserved to require persons who are unable to move independently to be accompanied by an adult companion who is able to provide all necessary assistance and take full responsibility accordingly.

The right is reserved to decline to accept, or retain, any person at the discretion of the management. If circumstances warrant such action a full and documented reason shall be provided and an equitable cash amount without penalty or administration charge shall be refunded in accordance with our Cancellation clause above. In such an instance, it shall be client's sole responsibility to travel further. No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.

Reasons for such action shall include, but not be limited to:

- Violent, racist, verbal abuse or other such unacceptable behaviour.

- Failure to comply with the laws of the United Kingdom.

- Drunk and disorderly behaviour.

- Misuse of un-prescribed drugs.

- Refusal or failure to comply with health & safety issues.

- Refusal or failure to provide suitable evidence of entitlement to partake in a tour.

- Any other behaviour deemed disruptive, dangerous or insulting to other guests.

The right is reserved to make alterations or changes to these Terms & Conditions at any time, ensuring that customers with existing bookings receive the latest copy prior to taking their booking. Should the revised Terms & Conditions be unacceptable to a pre-booked customer, the booking may be cancelled without penalty or administration charge as detailed under our Cancellation clause.

Force Majeure

Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of "force majeure". For the elimination of doubt, in these conditions, "force majeure" means any event which we, or our sub-contractors, could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.

Complaints & Disputes

Any disputes or complaints must be brought to our attention in writing no longer than twenty-one (21) days from the origin such. We shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.

In the event of a complaint or dispute not being satisfactorily resolved, both parties irrevocably agree that the dispute will be settled and determined by final and binding arbitration pursuant to the United Kingdom and that such arbitration will be conducted in accordance with the Rules and Procedures in current effect under English law.

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